Refund policy
Return Policy
Because all artwork from the Vacanva Fine Art Gallery is printed on demand specifically for each order, returns are limited to items that arrive damaged, defective, or incorrect.
Collectors have 30 days after receiving their order to report an issue and request a return or replacement.
Damages, Defects, or Incorrect Items
Please inspect your artwork upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery so we can evaluate the issue and make it right.
To report an issue, please email:
Include:
• your order number
• photos of the item
• photos of the packaging
• a brief description of the issue
If the issue is confirmed, Vacanva may provide a replacement print or refund at our discretion.
Print-on-Demand Policy
All artwork sold through the Vacanva Fine Art Gallery is produced specifically for each order.
Because of the custom nature of print-on-demand production, we cannot accept returns for reasons including:
• change of mind
• incorrect size selection
• color preference
• decor compatibility
• personal taste
Collectors are responsible for reviewing the product description, size options, and details before placing an order.
Return Authorization
If a return is approved, we will provide instructions on how and where to send the item.
Items returned without prior authorization will not be accepted.
Returns must be sent to:
4119 Halifax
College Station, TX 77845
Exchanges
Because artwork is printed on demand, exchanges are not available.
If a replacement is approved due to damage or defect, a new print will be produced and shipped.
Non-Returnable Items
The following items are not eligible for return:
• artwork that is not damaged or defective
• sale items
• gift cards
• custom or special-order products
European Union 14-Day Cooling Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must be:
• unused
• in original condition
• in original packaging
• accompanied by proof of purchase
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Questions
For any questions about your order or our return policy, please contact: